ESL Jobs in Japan Teacher Resume
Rachel Pachica
Age: 27
Citizenship: Philippines
Academic Degree: Bachelor's Degree
Certificates: none
Current Location: Thailand, Bangkok
Description
Good command of the English language, ability and willingness to relocate and adapt to Japanese culture and living, creative, communicative, organize, good interpersonal relationship, social perceptiveness
time management, learning strategies, active learning
Other Qualifications:
- Sky Broadband Technical Support, Microsoft Zune Technical Support, H and R Block Debit Card Customer Support, eBay North America General Chat Support/ Infringement/ Image and Text Theft/Triage, V2T Account
Work Experience:
- InnovAsia (previously Midas International) (Research/Lead-Generation/Real Estate, Bangkok, Thailand)
- March 2009 - Present
- Research Specialist
- •Part of a research team that provides up-to-date information on global real estate and property investment markets
- •Lead generation, determining trends in Real Estate markets
- •Collects data, process raw information, conducts interview
- •Provides insightful analysis, in-depth strategies on issues concerning financial markets
- Sutherland Global Services (Call Center/ IT- Enabled Services /Outsourcing Company, Manila, Philippines)
- November 2007 – March 2009
- Technical Support Representative
- •Provides technical assistance
- ACCOUNTS HANDLED:
- 1. eBay- North America
- General Support Chat Queue
- RESPONSIBILITIES:
- Assisting eBay members from initial point of contact thru chat
- Providing assistance on general eBay issues like buying, selling, registering, password
- Infringement Team
- RESPONSIBILITIES:
- Review listings, checking/removal of fraudulent high-branded items on site
- Image and Text Theft Queue
- RESPONSIBILITIES:
- Review and end reported listings that violate eBay policies on Image and Text Theft, or those that violate infringing rights of the owner
- Provide response to members
- Triage
- RESPONSIBILITIES:
- Provide support by screening emails received from eBay members, routing them to proper department
- 2. H & R Block
- RESPONSIBILITIES:
- Taking inbound calls concerning general debit card issues
- EXPERIENCE GAINED:
- Experience in providing service to clients that will help them resolve their concern on banking and debit card issues
- 3. Microsoft Zune
- RESPONSIBILITIES:
- Taking inbound calls, troubleshoot Microsoft Zune device
- Assist members in downloading songs, browsing Zune Marketplace site
- Meet/exceed metrics (QA, AHT, CSAT)
- Advanced Contact Solutions (Call Center/ IT- Enabled Services/ Outsourcing Company, Manila, Philippines)
- January 2009 – March 2009
- Part-time Email and Chat Support
- ACCOUNT HANDLED:
- Voice to Text (V2T)
- •Convert voice messages of customers to SMS or text messages
- •Geography handled: North America
- Teletech Customer Care Management Philippines, Inc., (Call Center/ IT- Enabled Services/ Outsourcing Company, Manila, Philippines)
- March 2007 – November 2007
- Technical Support
- •Provides technical assistance
- ACCOUNT HANDLED:
- British Sky Broadband
- •Taking inbound calls
- •Troubleshoot on broadband connection issues
- •Assist customers on general technical inquiries
- EXPERIENCE GAINED:
- Experience in handling a technical account
- Gain a working knowledge on how the internet/ data communication equipment works
- Office of Anti-Sexual Harassment, University of the Philippines (Research and Development/ Gender Issues/ Women’s Right, Los Banos, Laguna, Philippines)
- June 2004 – March 2006
- Student Assistant
- •Assist in the design and development of IEC materials
- •Assist in documentation of reports/ official papers
- •Filing/ case studies
- •Assist in presentations
- •Development of advocacy materials for sexual harassment
- UPLB Gender Program for Rural Development, University of the Philippines (Research and Development, Los Banos, Laguna, Philippines)
- April 2004 – May 2004
- Student Assistant
- •Project analysis
- •Creation of reports
- •Monitoring of Supplies and Materials
- •Filing and Documentation